Enrolment & Selection
a) Learners are encouraged to disclose any medical conditions,
disabilities, or learning needs at enrolment to allow Intercept Group to
provide appropriate support and reasonable adjustments in line with equity and
access principles.
b) To confirm enrolment, learners must pay a deposit, which includes a
non-refundable administration fee. This secures a place in the course.
c) It is the learner’s responsibility to note the advertised course
schedule, including start date, location, and delivery format.
d) If a course is cancelled due to insufficient enrolments, Intercept Group
will contact affected learners using their most recent contact details.
Learners are responsible for ensuring their contact information is current.
e) Learner requests to defer, transfer, or credit their enrolment due to
personal circumstances will be considered. Where possible, alternative
arrangements will be offered. Standard 2.1(iv) (Flexible delivery and support
for progression)
f) If a learner withdraws due to personal circumstances, Intercept Group
will make every effort to facilitate enrolment in a future equivalent course.
g) Late enrolments may be accepted provided all entry requirements are met.
Full course fees still apply.
h) Intercept Group reserves the right to refuse enrolment, withdraw a
learner from training, or reallocate training staff where required. Learners
will be notified as soon as practicable.
Some training activities involve physical risk (e.g. practical demonstrations,
fieldwork). Participation is at the learner’s own risk. Intercept Group
maintains public liability insurance for activities conducted on premises.
Course Fees, Payments and Refunds and Fee
Protection
Intercept Group Pty Ltd requires a minimum deposit, which will not
exceed $1,500 per individual prior to course commencement. If the full course
fees are below $1,500, the full fee may be required prior to course
commencement. By signing this enrolment form you acknowledge that you will be
liable for all collection fees and charges should non-payment of our invoice/s
result in the matter being handed to our Debt Collection Agency.
Clients who withdraw from a course prior to the commencement of the
course maybe entitled to a part refund. For a full copy of the Refund Policy
visit our website or contact us.
Cooling Off Period
Learners
are entitled to a statutory cooling-off period following enrolment, in
accordance with relevant consumer protection laws. During this period, learners
may cancel their enrolment by submitting written notice (via letter or email)
to the RTO Manager within 7 business days, provided training has not yet
commenced.
For
details regarding eligibility for a refund during this period, please refer to Intercept
Group’s Refund Policy available in the Student Handbook and on our
website.
Training Guarantee
Intercept Group Pty Ltd
will guarantee to complete all training and/ or assessment once the student has
commenced study in their chosen qualification or course. If a student wishes to
postpone or defer their enrolment
with notification, the Training Guarantee enables the
student to return to complete their studies within 6 months from the initial
course date. If the student completes the withdrawal form notifying the RTO
that they wish to withdraw, the guarantee ceases.
Complaints and Appeals
Intercept
Group is committed to ensuring that all complaints and appeals are handled
fairly, promptly, and without prejudice. Learners are encouraged to raise any
concerns or issues with a staff member or the RTO’s management team in the
first instance. Where informal resolution is not possible, learners may submit
a formal complaint or appeal using the Complaints and Appeals Form,
available in the Student Handbook and from the RTO office. All submissions are
acknowledged in writing and processed in line with our documented Complaints
and Appeals Procedure.
Credit Transfer & Recognition of
Prior Learning
Intercept
Group recognises Australian Qualifications Framework (AQF) qualifications and
Statements of Attainment issued by any other Registered Training Organisation
(RTO) under the principles of National Recognition.
Learners
may apply for Credit Transfer for any equivalent units of competency they have
previously completed. To support an application, learners must provide
authentic evidence such as an original certificate or an official academic
transcript.
Details
of the Credit Transfer and RPL process are outlined in the Student Handbook and
can also be discussed with our administrative team.
Language, Literacy, Numeracy + Digital
Support (LLND)
Intercept Group is committed to identifying and
supporting the LLND needs of learners to enable full participation in training
and assessment.
At enrolment, learners undertaking Certificate II
and III qualifications are required to complete an LLND assessment. The results
help identify any support needs and inform adjustments to learning strategies
or resources.
Support may include:
§ Additional learning assistance
§ Referrals to specialist support services
§ Adjustments to learning and assessment methods
§ Guidance from trainers throughout the course
LLND skills are embedded in training package
requirements and are essential for the successful completion of vocational competencies. Learners must
demonstrate core skills such as:
§ Reading and
interpreting written materials
§ Writing to communicate
§ Calculating and
measuring accurately
§ Using digital
technologies to access and submit tasks
Learners
are encouraged to discuss any concerns about LLND skills with their trainer or
support staff at any stage of their training.
Support Services
Intercept
Group is committed to providing learners with access to appropriate support
services to help them successfully complete their training and assessment.
Learners are encouraged to discuss any support needs at enrolment, during
induction, or at any time throughout their learning journey. Trainers and
support staff are available to assist with:
· Academic or learning
challenges
· LLND support
· Personal or wellbeing
concerns
· Study planning and
vocational guidance
Where
additional assistance is required, Intercept may refer learners to external
support providers to ensure holistic support. Please note that Intercept is not
responsible for the costs or organisation of any external support services.
Support services are tailored to individual learner needs and are designed to
promote progression and successful course completion. Further details are available in the
Student Handbook.
Resources to be provided by the VET
Student
To support effective participation in training and
assessment, learners may be required to supply resources, as relevant to the
course they are undertaking. Where applicable, this information will be
available in marketing material (including website), and at enrolment. If
learners are unable to obtain the required materials, they are encouraged to
speak with their trainer or support staff to explore available alternatives or
support options.
Smart & Skilled & Training Plans
Intercept Group Pty Ltd is
a Smart and Skilled Provider and must regularly submit data to the NSW
Department of Education to meet contract requirements. This includes your
Commitment ID, TCID (if needed), USI, contact details, AVETMISS data, and any
credit transfers or recognised prior learning. Your progress in each Unit of
Competency must also be reported at least every 28 days.
All
students enrolled through the Smart and Skilled program must sign a Training
Plan. If the Training Plan isn’t signed, the enrolment may be cancelled.
Students may be withdrawn from the course if they don’t follow the Training
Plan or stay in contact with Intercept Group.
Legislative and Regulatory Requirements
During
induction, learners will be made aware of their rights and responsibilities
under relevant Commonwealth, State, and Territory legislation, as it applies to
participation in vocational education and training.
This
includes, but is not limited to:
§
Work Health and Safety (WHS)
§
Anti-discrimination and equal opportunity laws
§
Privacy and data protection laws
§
Australian Consumer Law
§
The National Vocational Education and Training Regulator Act 2011
§
Child safety and protection policies (if applicable)
Learners
must comply with Intercept Group’s policies and procedures at all times. These
obligations are detailed in the Student Handbook and apply throughout the
duration of enrolment. By enrolling, learners acknowledge their responsibility
to uphold the principles of safe, inclusive, and respectful participation in
the learning environment.
Standard 1.1 – The RTO ensures learners receive accurate information
on their rights and responsibilities, Compliance Requirements Policy –
Obligation to comply with relevant legislation, Outcome Standard 1 – Learners
are informed and protected under applicable laws
Privacy Protection
Intercept
Group is committed to protecting the privacy and confidentiality of personal
information in accordance with the Privacy Act 1988 (Cth) and the National VET
Data Policy.
Personal
information collected from learners is used only for purposes directly related
to their enrolment, training, assessment, and the issuance of nationally
recognised credentials. Information may also be shared with government
agencies, regulators, or funding bodies as required under law for:
§ AVETMISS reporting
§ National VET data
collection
§ Regulatory audits or
compliance activities
All
learner records are securely stored, either electronically in
password-protected systems or physically in secure storage. No records will be
removed from the RTO’s premises without appropriate authorisation or prior
learner notification.
Learners
may request access to their personal information at any time and can request corrections if
information is inaccurate or incomplete.
Privacy Notice
Under
the Data Provision Requirements 2012, all Registered Training Organisations
(RTOs) are required to collect and submit data compliant with AVETMISS for the
National VET Provider Collection. This information is managed by the National
Centre for Vocational Education Research Ltd (NCVER) and may be used for:
§
Issuing authenticated VET transcripts
§
Administering and regulating the VET system
§
Conducting policy research, planning and statistical reporting
§
Evaluating training delivery and market performance
§
Informing government decisions and public policy
Personal
information provided by learners may be disclosed to:
§ The VET regulator (ASQA,
VRQA, or TAC WA)
§ The Australian Government
Department of Employment and Workplace Relations
§ State or Territory
training authorities
§ Other Commonwealth
authorities as permitted by law
§ Approved researchers
engaged by NCVER